Bila nak gemilang nya ?

Oh iyer..mmg ini akan jadi whining post, saya tidak tahan lagi.

Saya tak pi keje hari ni, sudah diberitahu akan kemungkinannya kepada boss Jumaat hari tu. 7.30am dah terpacak kat Imm nearest to our house bersama suami terchenta, dia pun tak keje kerana urusan ini. So beratur la, hati agak happy sbb org tak ramai and I've make sure all documents needed are there.. saya punya turn dulu, kasik My.Kad, dan tunggu giliran untuk serahkan docs and payment. Hubby's turn, eh? "Cip kad encik rosak, sila pegi ke J*N utk minta surat ye, dan datang semula" Ewahh..ko ingat macam bleh jalan kaki je kan?

Tapi gua still ok lagi..thinking that nothing worst could happen. Siapkan aku punya docs, diaorg kata bleh siap in 2 hours time..so pegi breakfast jap (he was so hungry) and speed to S.Alam's J*N. Buat report, eh kena ambik gambar lagi walaupun untuk IC sementara? Apa, database awak takde simpan ke gambar masa buat IC smart awak tu? 'Bijak' la korang ni..tunggu lagi 50 mins baru bleh selesai urusan gambo, print IC sementara pun 5 minit jek..

Dashed back to Imm..now another different person wants another document, katanya kalau dah bawak IC temp jek, kena la ada surat beranak asal..walauweh.. berasap dah tinger aku. And obviously,hubby aku ni tak ambik port sgt pasal surat beranak and the fact that he was born in Kedah, so no choice but to go to P.utrajaya (takkan nak balik Kedah plak kut). I make sure to check with the Imm counter when I collected my passp**t that we can still get his ready if we can reach Imm by 3.30pm. Time was 11.30am at that time. I made a call to P.utrajaya and they said because his surat beranak is 'not updated', it can only be ready by one week's time. Gosh, bila la nak merge database ni? Sampai bila la....tak cukup IT grads ke dlm tu nak mencipta satu solution untuk rakyat? Tell me, what do you want to 'update' on your surat beranak? Was there any announcement made that I missed? And if J*N already issued IC sementara, shouldn't it be enough to prove that it is confirmed he is a Malaysian? Why Imm still need birth cert? Can't they work together and just check their database..? But that is solved, have to make some phone calls.. so dapat la surat beranak and we were thinking since we need to save time, we might just as well cross the road and walk to Imm itself since it is the centre of everything 'there' kan? Wrong!

The Cust Serv there said, cannot make passp**t there..only for Foreigners and Malaysians have to go to the state Imm offices...oh satu lagi mende yg aku tak tau..isk, isk..why call it centre when it's not a one-stop-centre? We did have chat with the Cust Serv rep about the prob faced today and he himself said it's common.. and it's always been a practice for new passp**t applicants, you must ALWAYS bring your birth certificate because there is a tendency that the application will be rejected due to the malfunction of the chips..boohooo.

Reached Imm again by 2.30pm,lega la konon sbb mengingatkan kata-kata bahawa bleh siap hari ni kalau reached before 3.30pm..sekali lagi kesabaran diuji. Less counter are opened, as opposed in the morning, and everything becoming super duper slow... cashiers are chatting with staffs, like waiting for time to pass so that they can tell us the tired customers after we have made payment that "Besok baru bleh ambik pp ye, tak sempat dah" at sharp 3.30pm.. although the operating hours is till 5.30pm.. *sarcastic mode on* buat apa nak rushing kan? Besok kan masih ada...semua org keje dgn company bapak sendiri, bleh apply cuti bila-bila nak..*sarcastic mode off*

Oh Malaysia ku...and the 'tidak apa attitude'

Kesiannya orang yg kena depend on public transport kalau kena situation macam aku, dicampak ke sana sini.. I breakdown too many times today, feeling stressful with the whole situation. If you feel that you can't get a good service in g hospitals, you can always opt for private hospitals, if you can afford it. But then in these situations, do you have the option for private J*N or private Imm huh? I'm not saying all are bad.. tapi bak kata pepatah la kan "Kerana nila setitik, rosak susu sebelanga" ..and I'm really lucky to have him as my angel by my side today, or else I don't know who I might bite today at the counter :P. Serious aku tak pernah lagi jumpa manusia sesabar dia..alhamdulillah he is mine, I surely hope forever (to keep me sane!)

For benefits of my friends yg senasib dgn aku yg tidak tahu perkembangan terkini:

1) Kalau teringin nak ada passp**t, sila la simpan surat beranak dlm pintu besi kerana cip yg anda rasa smart itu mungkin tidak akan berfungsi di waktu2 getir yg diperlukan dan surat beranak itu adalah penting untuk mereka. Walaupun anda dah berumur 40 tahun pun, dokumen yg dikeluarkan 40 tahun dulu tu masih penting.

2) Sila pastikan dokumen smart anda itu sentiasa dijaga dengan baik. Mungkin lelaki perlu membawanya di dlm handbag pada masa hadapan kerana menyimpannya di dlm wallet yg diletakkan di dalam saku punggung anda yg sentiasa anda duduk dan lenjan akan mengakibatkan cip yg sungguh delicate itu rosak
3) Call dulu untuk pastikan betul ke tidak sebelum membuat apa-apa urusan di tempat yg anda rasakan menjadi centre of everything, melainkan anda bekerja di syarikat sendiri dan boleh keluar/cuti bebila masa yg dikehendaki - then you can waste your time and energy going back and forth..
4) Managed to have lunch only at 4.30pm doesn't do any good to my emotion :D

Akhir kata, selamat berurusan..majulah customer service untuk negara ku, majulah please...